Connection issues on terminals using the 3G network

Incident Report for Npay

Resolved

This incident has been resolved.

Posted Jul 07, 2022 - 12:05 EEST

Update

We are continuing to monitor for any further issues.

Posted Jul 07, 2022 - 11:28 EEST

Monitoring

We can see that 3G terminals are starting to see re-established connections at ~10.43 (EEST). If your terminal is still not connecting, please try restarting it. We're still monitoring the issue.

Posted Jul 07, 2022 - 11:14 EEST

Update

We are continuing to investigate this issue.

Posted Jul 07, 2022 - 09:19 EEST

Investigating

We are currently investigating this issue.

Posted Jul 07, 2022 - 08:00 EEST

This incident affected: Cellular payment terminal connections (Telia (Worldline Yomani and Yoximo terminals)).